Luisa at the Berwick clinic is always enthusiastic and thorough with every step she takes when I see her for my laser hair removal appointments. She always makes sure I am happy and comfortable with each step she takes in the process. I also like that I keep the same therapist each appointment so they really get to know you and how you like things done etc.
I had facials and spot treatments done by Sam and I absolutely love the results! Sam is such an amazing technician, she takes the time to make sure that every treatment is perfect and she’s genuinely so lovely and knowledgeable I always look forward to our next session. The clinic is gorgeous and the service is impeccable.
Luisa has been working with me to get the best results possible with my laser hair removal journey. She has such a bubbly, happy personality and is very competent in what she does. I would highly recommend Luisa if you have thought about having laser hair removal done.
Bad customer service. Two ladies I dealt with in particular one lady had terrible customer service, receptionist was nice and helpful. The rude lady who did my treatment was texting during it for a long period of time after being cranky with me, was like she was writing a novel about me, I found it so unprofessional, would have been better if she left the room. Ladies at Melbourne and laser aesthetic clinic were absolutely lovely to deal with so will be continuing my treatment there.
I have been a existing client, very happy from the moment I walk in the door to the moment I leave I am a happy forever client.The staff are lovely and very helpful and I’ve never in my years of attending Berwick have I been unhappy.Thanks ladies for making me feel welcome 🙏 ❤️
Receptionist was lovely on entry. My consultant was very professional, friendly and knowledgeable. She explained the processes and products very well and made me feel comfortable with my treatment. Excellent service and will be an ongoing customer from now, thankyou x
A beautiful clinic with wonderful staff. I was able to be booked in for a skin analysis and facial the next day, just before my birthday which was super helpful. The woman on the phone was extremely helpful to me. My experience in the clinic was great. A lovely, quiet atmosphere. Everything was explained to me thoroughly. My therapist is wonderful and gentle, she explained everything she was doing to my face, why and what effects it would have. I had such a lovely time and can't wait to go back for my second treatment. I also think the pricing is great here, especially for the level of service. A true gem in Berwick!